Terms of Service

1. Acceptance of Terms

By accessing or using Fusebox Portal's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Fusebox Portal.

2. Description of Services

Fusebox Portal provides payment processing services, merchant accounts, and related financial technology solutions. Our services include:

• Payment processing for credit and debit cards
• Online payment gateway solutions
• Mobile payment processing
• Reporting and analytics tools
• Fraud prevention and security services
• Customer support and technical assistance

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete business information
• Not be prohibited from using financial services under applicable law
• Operate a legitimate business in compliance with all applicable laws

4. Account Registration and Security

When you create an account, you must provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current

5. Acceptable Use

You agree not to use our services for:

• Illegal activities or goods
• Fraudulent transactions
• Money laundering or terrorist financing
• Sale of prohibited items (weapons, drugs, counterfeit goods)
• Activities that violate intellectual property rights
• Any activity that harms our systems or other users

6. Fees and Payments

• You agree to pay all fees associated with your use of our services
• Fees are disclosed in your merchant agreement and may include transaction fees, monthly fees, and chargeback fees
• We may modify fees with 30 days advance notice
• You authorize us to deduct fees from your settlement funds
• All fees are non-refundable unless otherwise stated

7. Payment Processing

• We process payments on behalf of your business
• Settlement times vary based on your account type and risk profile
• We reserve the right to hold funds for risk management purposes
• You are responsible for chargebacks, refunds, and disputes
• We may suspend processing for suspected fraud or violations

8. Chargebacks and Disputes

• You are liable for all chargebacks and disputed transactions
• We may debit your account for chargeback amounts and fees
• You must respond to disputes within the specified timeframe
• Excessive chargebacks may result in account termination
• We provide tools to help you manage and prevent chargebacks

9. Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by Fusebox Portal or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer our technology or services
• Remove any copyright or proprietary notices

10. Confidentiality

You agree to maintain the confidentiality of:

• Our proprietary technology and processes
• Customer payment information
• Non-public business information shared with you
• API keys and integration credentials

11. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. You agree to:

• Comply with all applicable data protection laws
• Obtain necessary consents from your customers
• Protect customer data with appropriate security measures
• Notify us of any data breaches affecting payment information

12. Termination

We may suspend or terminate your account for violation of these terms, fraudulent or illegal activity, excessive chargebacks, non-payment of fees, or regulatory requirements.

You may terminate your account by providing written notice. Termination does not relieve you of obligations incurred prior to termination.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability is limited to fees paid in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Fusebox Portal from any claims, damages, or expenses arising from your use of our services, violation of these terms, or business operations.

15. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. Disputes shall be resolved through good faith negotiation, mediation, or binding arbitration in London, UK.

16. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through our platform. Continued use after changes constitutes acceptance.

17. General Provisions

• These terms constitute the entire agreement between you and Fusebox Portal
• If any provision is found unenforceable, the remaining provisions remain in effect
• Our failure to enforce any provision does not waive our right to enforce it later